CE thoradia torrent problem

I am using thoradia, and some of the files are missing after downloaded.
I can see on my pc /remote GUI/ it downloaded, but I cannot found on the device.
They wrote to me maybe the antivirus, or firewall deleted it.
How can I see those files?
Is there firewall or antivirus which deleting the files? How can I turn it off?

X96 max plus 4/32 with CE9.2.5

no torrent support

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