just a general warning for the ugoos amb6+ order process via official store if you are in Europe (or probably anywhere but in CN)
I love coreelec, I love kodi and I love the box and dv picture quality. so I ordered a second one.
parcel never made it behind Bremen Germany, because it was damaged and dhl is not allowed to deliver damaged goods.
a. that was clearly visible in the tracking.
b. it was also obvious that I cannot do anything with dhl
c. it was also visible that the standard from ugoos store is set to destruction and that they have to pay return costs (which they obviously don’t want to pay)
- +2 weeks nothing from ugoos store, I wrote several emails that they should send another one or refund the money
- +10 days they are telling me I have to call dhl and tell them they should deliver (I tried anyway… )
- +10 days they are telling me they cannot reach their shipping handler and that I should resist on delivery and that they don’t have other ones. they are not even considering a refund
more than 5 weeks after the delivery process was started I’m not getting any emails or money or a new shipment. only 5 times the same crap and so far they have done everything to do nothing.
I also wrote James several times. name came up here in the forum as a good contact…
that’s fraud. case is at PayPal and mastercard now. stay away and take minxx is my advice
really disappointed
ps last request days ago was I have to close the case at PayPal they cannot do anything while it’s open, haha very funny