Ki plus tuner error

Hello, I am in CE 9.2.3. Despite the fact that SNT
= 70 signal strength 90, the tuner returns this error:

2020-06-27 10:42:16.632 subscription: 0059: "scan" subscribing to mux "12382.5H", weight: 5, adapter: "Availink avl6862 #0 : DVB-S #0", network: "Satelite M+", service: "Raw PID Subscription"
2020-06-27 10:42:17.615 linuxdvb: Availink avl6862 #0 : DVB-S #0 - poll TIMEOUT
2020-06-27 10:42:17.863 linuxdvb: Availink avl6862 #0 : DVB-S #0 - retune nodata
2020-06-27 10:42:25.274 linuxdvb: Availink avl6862 #0 : DVB-S #0 - poll TIMEOUT
2020-06-27 10:42:25.913 linuxdvb: Availink avl6862 #0 : DVB-S #0 - retune nodata
2020-06-27 10:42:26.612 mpegts: 12382.5H in Satelite M+ - scan no data, failed
2020-06-27 10:42:26.612 subscription: 0059: "scan" unsubscribing

this occurs at all frequencies, both horizontal and vertical.

I have tried all three types of drivers and I have also activated crazy cats in addons / my addons / services. Please,
can anybody help me?

Thanks for your reply. If the transponder frequency was not correct, do you think I would have bothered to ask?

what is the difference between there is between gxbb_p200_k1_plus.dtb and gxbb_p200_k1_plus.serv.dtb?

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