Hardkernel Shopping Direct Limited Warranty

I am convinced this is 4.9 kernel related.My N2 has hdmi problems on 2 different Samsung tv’s and works properly on 2 different monitors,something to do with resolution

What problem do you have with your Samsung TVs? 4K/HDR on Samsung requires the 4:2:2 option to be enabled in CoreELEC options.

offtopic.

Your suggestion : Samsung requires the 4:2:2 option to be enabled in CoreELEC options. This is Just for N2?
I have Samsung mu 6100 series TVˇ65ˇ , with Beelink GT-King. When I play 4K HDR without this option enabled, everything is fine.( YUV 444, 10 Bit, HDR10, Bt.2020.nc ) The TV display the HDR logo, and displays correct colors…( with this option enabled, good too, just the box send 4.2.2 12Bit.) This option need enable by me, just when the HDR movie under 4K, eg. 1080p.HDR. this is my experience.

No, not just N2, but some Samsung TVs.
Try it and see what happens, it won’t break anything.

Everything was working fine with N2 until 2 or 3 weeks ago Samsung 4K SUHD 2 years old and Samsung 1080p full hd 9 years old.Meecool S905 and s912 works on both tv’s.If i have tv on hdmi source settings when i power on N2, it boots coreelec then in hdmi source settings screenfit changes from auto to on to off and then greys out and then no source connected but works on 2 different monitors

To respond to this, ameriDroid has implemented “Elevated Support and Replacement” plans that can be purchased along with your SBC. Upon purchase, the SBC’s serial number is recorded by our shipping staff, and that SBC will then be covered for 1 year with elevated support, and replacement if it fails.

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@timfolk check above post.

Am hoping their recent sale price which I fell for wasn’t to get rid of these gen 1 boards that have a known issue.

That’s nice but I assume it’s not retroactive. I bought an N2 before they added that option (thought I had just missed it out when buying it, but maybe it wasn’t offered yet).
I’ve written ameridroid yesterday. Awaiting response.

thanks, TheCoolest.

that is wrong. in the EU we have 2 kinds of warranty: the one given by law (seller), and the one given by the producer (the last one is optional!).
on new products, everything* has 2 years law warranty (called: gewährleistung) given from the seller, but the warranty (called: garantie) can be 1 day or life long, or even nothing at all.

*) with a few exceptions

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I bought mine (in the US) with a credit card that extends the warranty by 2 years. Not sure I want to test that “extension” once they find out the original manufacturer’s warranty is only 4 weeks.

After exchanging several emails with ameridroid, they suggested I send my faulty board back for inspection and “maybe they’ll be able to fix it”. When I bought it they didn’t not offer the extended warranty they offer now.
I’d like to join the suggestion not to buy this board from any vendor who does not offer an option for proper warranty, as it seems to be a game of chance.

Yeah my video output is also broken since a few days.
I’m from europe but bought it from ameridroid, because it was a bit cheaper in total, but i think i can put it in the thrash now. They will never ever repair it on their costs (probably understandable).
It was a really great device for the time it worked, but it lasted waaay to short. I think i will stay away from Odroid from now on…

Don’t put it in the trash just yet. You can use it as a headless server or find someone to check the hdmi port.

What’s the issue you have with video output?
Wonder if it’s similar to mine.

Hmm first the video started going on and off from time to time.
Then there was some green, Grey (idk) noise and the screen off sequences got longer, so it was hard to watch any movies.
Eventually the video completely disappeared, no matter which hdmi port of my TV I use.
I must say, that I haven’t tried any other screens yet. Yeah maybe I just put an Ubuntu on it and use it for docker etc.

I must say I have really no idea who could fix such a problem for a reasonable price.

You can ask in a phone repair shop to check the hdmi connection. If they can find something not connecting well and resolder it.

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Not exactly like mine though there some similarities. Mine was with anything 4K but mostly ok with lower resolutions, My post was moved to the Kodi thread if you wanna read.
I thought of going to a mobile shop shop, just not sure which has a tech that won’t make it even worse. It’s at least usable for some content. Maybe when I get the VIM3 I ordered to replace it I’ll try that.

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