Hardkernel Shopping Direct Limited Warranty

Sounds the same issue as reported here? https://forum.odroid.com/viewtopic.php?f=181&t=36367

Looks like a hardware defect. Almost pulled the trigger on N2 until I saw the 30 DAYS warranty. Shame on you, Hardkernel.

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I guess you have to pay your nickel and take your chances. Still itā€™s not something that will keep me from buying an N2. Mineā€™s been been running well for several months now. If it dies, just have to buy a new one, theyā€™re cheap enough. Now if I had that problem with my expensive laptop computer (lack of warranty) Iā€™d be upset about it.

If itā€™s any consolation, usually with electronics if theyā€™re going to fail it happens in the first few days of usage. Not always, but often thatā€™s the case.

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@jchatterton64 itā€™s not censorship, your first post here was off-topic and flagrant advertising.

You also completely bungled the concept of hardware warranty vs software support. The vendor in question can promise as many years of software support as theyā€™d like, but as a business they could just as easily go out of business and leave customers stranded. It is rather crummy that Odroid is only offering a one month hardware warranty, but that is what it is.

Personally Iā€™d rather spend half the price ($70 vs $133) and have a device which is much faster, runs cooler and has a newer chipset. Iā€™ve been extremely pleased with my N2.

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Itā€™s reported more than once.
https://forum.odroid.com/viewtopic.php?f=181&p=269109#p269109
https://forum.odroid.com/viewtopic.php?f=181&t=36367
https://forum.odroid.com/viewtopic.php?f=181&t=36336
https://forum.odroid.com/viewtopic.php?f=181&t=36175
https://forum.odroid.com/viewtopic.php?f=181&t=36016
https://forum.odroid.com/viewtopic.php?f=181&t=35553
https://forum.odroid.com/viewtopic.php?f=181&t=35222

You became a member 1 day ago and your first post in this topic you plugged a product which wonā€™t run CoreELEC so whatā€™s the problem ?

No money is made by CoreELEC from HardKernel except free hardware supplied to developers.

The devices are not clearly defective. The vendor HardKernel has a very limited warranty which is what this topic is about.
@jchatterton64 I hope you understand where we stand and hope you understand why your post was deleted.

I wonder if some of these failures could be due to power hits. Iā€™ve always run my sensitive electronics on a highest quality surge suppressor, the best Iā€™ve found is the Tripp-Lite Isobar Ultra. Their Super7 is also really good. I run a whole house surge suppressor at my breaker panel as well.

Thereā€™s a large array of things that cause power surges and little ones happen routinely. Even if one big one doesnā€™t take out a device the little ones can tear it down over time.

Although this goes OT:
I really donā€™t want to do bad talking or spread FUD about N2, but after having some deeper look in the schematic and some component datasheets, I have some doubts about the robust design of the HW circuit.
One issue was regarding the USB-HUB powersupply, which was never answered by HK:

Another issue I see is th HDMI_HPD signal, which has no proper level shifting (if HK values in schematic are still valid) , and very likely exceeds Max.Input Voltage Limits of the SOC.
And there are more flaws I#ve seenā€¦

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I am one of those that have reported a N2 issue. I ran my N2 on a UPS, so little chance of power surges. I was pretty disappointed that my N2 only lasted three months. It was great while it lasted. After I found out that the warranty was 30 days, I switched to a VIM3 (which is still on its way). My Odroid C2 is still going strong after 2 years and its on 24/7.

I am convinced this is 4.9 kernel related.My N2 has hdmi problems on 2 different Samsung tvā€™s and works properly on 2 different monitors,something to do with resolution

What problem do you have with your Samsung TVs? 4K/HDR on Samsung requires the 4:2:2 option to be enabled in CoreELEC options.

offtopic.

Your suggestion : Samsung requires the 4:2:2 option to be enabled in CoreELEC options. This is Just for N2?
I have Samsung mu 6100 series TVĖ‡65Ė‡ , with Beelink GT-King. When I play 4K HDR without this option enabled, everything is fine.( YUV 444, 10 Bit, HDR10, Bt.2020.nc ) The TV display the HDR logo, and displays correct colorsā€¦( with this option enabled, good too, just the box send 4.2.2 12Bit.) This option need enable by me, just when the HDR movie under 4K, eg. 1080p.HDR. this is my experience.

No, not just N2, but some Samsung TVs.
Try it and see what happens, it wonā€™t break anything.

Everything was working fine with N2 until 2 or 3 weeks ago Samsung 4K SUHD 2 years old and Samsung 1080p full hd 9 years old.Meecool S905 and s912 works on both tvā€™s.If i have tv on hdmi source settings when i power on N2, it boots coreelec then in hdmi source settings screenfit changes from auto to on to off and then greys out and then no source connected but works on 2 different monitors

To respond to this, ameriDroid has implemented ā€œElevated Support and Replacementā€ plans that can be purchased along with your SBC. Upon purchase, the SBCā€™s serial number is recorded by our shipping staff, and that SBC will then be covered for 1 year with elevated support, and replacement if it fails.

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@timfolk check above post.

Am hoping their recent sale price which I fell for wasnā€™t to get rid of these gen 1 boards that have a known issue.

Thatā€™s nice but I assume itā€™s not retroactive. I bought an N2 before they added that option (thought I had just missed it out when buying it, but maybe it wasnā€™t offered yet).
Iā€™ve written ameridroid yesterday. Awaiting response.

thanks, TheCoolest.

that is wrong. in the EU we have 2 kinds of warranty: the one given by law (seller), and the one given by the producer (the last one is optional!).
on new products, everything* has 2 years law warranty (called: gewƤhrleistung) given from the seller, but the warranty (called: garantie) can be 1 day or life long, or even nothing at all.

*) with a few exceptions

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