I purchased an Odroid N2 Direct from HardKernel Shop back in April 2019.
I received it on the 15th April 2019 and was using it right up until the 1st of August 2019 when the board failed.
I must say the N2 was the best hardware i’d owned running CoreELEC when it was running. It is a great product but buying direct from HardKernel turned out to be a disappointment when the board failed outside their 4 week warranty period.
I bring to everyone’s attention that HarKernel has a very limited junk warranty on their hardware and anyone considering purchasing their products should be made aware that you may end up in the same situation as myself.
I paid $101.00 USD plus $20.00 return shipping for my 2gb N2 and have nothing but a Power Supply and Plastic case to show for my hard earned cash.
HardKernel’s reply after i sent the board back to them ;
We’ve received your parcel well. According to engineer, your board has HDMI_TX0_P, HDMI_TX0_N signal values issue. Since CPU cannot be replaced, we cannot repair your board.
We will keep your board for a month. If you want to receive your board, please let us know your PayPal account and delivery information. We will send you an invoice for return shipping fee. ($23.00)
They wanted me to pay a return shipping fee for a board that is not fixable.
I replied with my complete dissatisfaction of their warranty and the product failure within an unreasonable time frame.
No reply after nearly 1 week from them.
Please compare Khadas warranty before making a decision on your purchases.